Cancellations

• • You may cancel your order without penalty before it has been shipped.
  • If the order has already been shipped, a 30% fee will be applied to cover operational and inventory restocking costs.
    

Order Verification

• • You have 24 hours after receiving your order to verify its accuracy.
  • Any errors or discrepancies must be reported within this timeframe to initiate corrective action.

Returns and Refunds

• General Conditions:
  • Returns are accepted only for products in optimal, resalable condition (sealed packaging, undamaged, and unused).
  • Customers are responsible for shipping costs associated with returns, except in cases where the error is attributable to our store.
• Returns Without Charge:
  • Returns are accepted within 30 days for quantities under 25 units, under specific concession agreements.
  • Refunds will be issued based on the current product price, less a 20% handling and restocking fee.
• Damaged Products:
  • Products damaged during transit must be reported within 24 hours of delivery.
  • In such cases, we will work directly with the shipping carrier to resolve the issue.
• Products Not Eligible for Return:
  • For safety and quality reasons, opened, used, or perishable products are not eligible for returns or refunds.
  • This includes natural products and supplements that have been tampered with.
• Billing and Payments
  • Payments are processed at the time of order shipment..
  • Customers are required to complete full payment within 24 hours of order confirmation.
• Return Fees
  • A 20% fee will be applied to the total value of approved returns.
  • Refunds will be issued as a credit note for future purchases or, at the customer’s request, to the original payment method, following the timelines established by local laws.
• Legal Compliance
  • This policy complies with refund and return regulations under Texas state laws and federal e-commerce standards in the United States.
  • We reserve the right to update this policy to reflect any legal or regulatory changes..
• Important Note
  • This policy does not apply to Exclusive Distributors.
  • Any disputes will be handled in accordance with Texas laws, with an aim to achieve a fair resolution for all parties.s.
• Contact Us
  • If you have any questions, please contact our customer service team. We are committed to ensuring your satisfaction while adhering to the highest legal and ethical standards.

Thank you for choosing Salud Natural US.